Rocket Mortgage Loan Depot vs. Ultimately the choice is yours. Their rates are generally lower than their competitors, and offer the option of completing the loan process completely online, though they do have loan experts that borrowers can call. How do I know I can trust these reviews about Quicken Loans? A surprise that came during the closing process was that for my condo needed to be insured for flooding even though its on the 2nd floor and I couldn't buy it myself. They want information from my son on a joint account that has no bearing on this deal.
Quicken Loans Customer Experience
Quicken Loans has helped over 2 million families finance their homes. Compare home loan options and apply online with Rocket cft-group.tk://cft-group.tk · Quicken Loans, the 2nd largest retail mortgage lender in the country, is expanding into the world of personal loans. On Feb. 2, the parent company of Quicken, Rock Holdings Inc., announced the cft-group.tk · Quicken Loans shines online, so you’ll want to head over to their quick and easy four step application portal where you’ll be guided to a loan option based on how you answer a series of questions (we’ll talk more about how to complete the online application process in section ).cft-group.tk
Get Ready for Homecoming
As one customer put it, "When they say you qualify for a loan, that's not saying you have been approved. Get Your Free Credit Report! Get Your Free Credit Report. We receive advertising revenue from this partner. Quicken Loans is a Detroit-based company founded in with the aim of providing mortgage programs such as purchase and refinance loans.
The company offers convenient services online and via their mobile application as well as step-by-step assistance from experienced mortgage bankers. How is Quicken Loans rated? Since they work with a vast network of lenders, borrowers are sure to find an option they can qualify for. Surprisingly for the industry, QuickenLoans has an extremely high rate of customer satisfaction, making them an excellent choice for anyone shopping for a mortgage loan.
Quicken Loans Customer Experience. They offer pre-approvals and pre-qualifications as well, which can help increase a borrower's chances of obtaining the home of their dreams, demonstrating the seriousness of their commitment. Customer Experience - 9. After answering a few questions online, QuickenLoans will even have a loan expert contact you to clarify any additional doubts and discuss your options.
Online Features Online Application Yes. Quicken Loans Qualification Requirements. Minimum down payments vary: FHA loans require as little as 3. Quicken Loans Lender Reputation. Their high levels of customer satisfaction are further confirmed by their excellent 9. Despite the size of the company, there has only been one regulatory action taken against this lender, according to the data collected by the National Mortgage Lender's Association. This last fact is surprising given that the number of complaints within the industry the industry is usually much higher.
Key Facts Lender Type Marketplace. Had we been told in beginning, money would have been saved. I was told by executive office this is the last place for the complaint and nobody else can help me! I will never go trough this company again, will deter as many as possible and fully intend to take this complaint much farther. I received a cold call from a Quicken Loan rep. She after being told not to pulled my credit while trying to sell me on a mortgage. Now I have a hard inquiry on all three credit bureaus.
I cannot get hold of anyone at Quicken Loans to fix this. I went through six weeks of their loan process. Provided all documents requested. Jumped through all their hoops. Paid for the appraisal and pest inspection. Had to have our pergola removed because we would've had to repaint it for the appraisal.
They gave us a closing statement and scheduled the closing signing. On the day of the signing, they no-showed. I called and the rep said she didn't know what happened. After doing research, she found out the scheduler never put it in their calendar, even though they had a recording of him saying he was scheduling it.
Then, two days later after having me update the pest inspection, they suddenly canceled the loan. They said they received a phone call canceling the loan, but no one called.
I asked them what number the call was from and they said it didn't matter. They pulled the whole thing and didn't give us a number or explanation.
I'm back to square one. Sickened by their lack of concern, professionalism, and regard for literally anything. Just, "Sorry, we've canceled the loan based on a random call not from you. For more information about reviews on ConsumerAffairs. Was checking online for interest rates and monthly payment, filled out basic information to check the rates. While still looking at it, within a matter of minutes, I was called by a guy, handed off to a female, who said she was not licensed in Florida but would have someone call me.
About 10 minutes later, a Candica called me, almost immediately asked me for my SS. Explained I was only checking things out, not interested right now in refinancing, would speak to my mortgage company before I did that. She kept insisting she could help me in just a few minutes but needed my SS.
I refused to reveal anything other than the interest rate I currently have, the amount I owe, my birth date and advised her my credit score is around She kept this up for at least 10 minutes until I finally advised her I had told her enough times I will not provide my SS or any other personal information at this time, and I was on the verge of being rude and hanging up. Finally got her off the line by taking her number and promising to call her back in a few days.
I will NOT be contacting them if I do decide to refinance in order to lower the interest rate. This was the evening of September 4, Make sure to get in writing you're approved not just a lending estimate.
We had a different lender lined up for a brand new home. Quicken called because they "didn't want to lose our business. With the new loan we were told they could definitely beat the offer we received from the builder's lender. We received a lending estimate which was better than the builders so we told the builder we were going with Quicken.
Let me tell you about having deja vu!!! Do not trust them until you have the approval through underwriting. Have another lender on the hook just in case. We unfortunately not the only people this had happened to.
The others we talked to said it wasn't worth writing a review because they won't have business hurt. They are a crappy company with no scruples. They have "salesmen" that just want to lure you in no matter if you qualify or not. Thank God we got the original lender we chose back!!! My experience started out well.
The person helping me was super nice and after giving him info I was told I was borderline on getting approved. Then I get the call that I was denied and I needed someone on the loan with me.
My grandpa decided to help me. I get all the paperwork turned in and I am told by the guy that everything looks "good", he just has to get everything in order.
I was told that my grandpa helped tremendously and when I asked specifically how things look I'm told it looks real good. And the next day I get the phone call with a no.
How things can go from real good to a denial I will never understand. And the reasons they made no sense and were on the completely different end of the spectrum from what I was originally told. My only guess is that didn't want to do business with an 82 year old so they made up stuff to get out of it. I applied through Rocket Mortgage by Quicken Loans, it was my first time attempting to purchase a home, and it was a success.
I supplied all the info on the website to check if I was pre-qualified, I was approved! After that, I supplied all of the requested documents through the online portal, checking each day for new requests until finally I made it to closing!
It was a nail biting experience, but Quicken Loans pulled through, and the process was easy. The team that helped me with each step along the way, well, they were great. The Quicken Loans team was knowledgeable, polite, and on top of everything, I did not expect the process to be go so smoothly but it did. Shane and George kept me updated, and worked with my realtor to keep her updated as well. I have read good reviews, and bad reviews. Of course people tend to leave more bad reviews than good because a bad review is usually from an upset person, a lot of people that had good results tend to move on without leaving good reviews.
Well, here is my good review from a happy customer, I couldn't have asked for a better experience. I closed on the house yesterday. Quicken Loans contact me after I submitted a quote request. They were very nice and easy to reach. However, even though I got all their approvals to buy a house, one week from closing, they changed their mind about what loan I needed, and asked me to put 20, USD more, for closing.
They really do not care about you. I would rather be dragged through a hot bed of coals than go through their process. They called me to say that they are more superior than any other loan company. One department does not talk or communicate to other departments and when it came right down to closing I had specifically mention to my loan officer of my unique situation and it was not fulfilled. It was a horrible experience from start to finish.
I would not recommend this company to anybody. I have never worked with a mortgage company that was anywhere near as helpful as Quicken. They researched and explained our options so we could understand them and make the best decision possible for our needs.
They followed up regularly and were very responsive to us. Excellent and fast service! Would recommend to anyone. Have never received better service. They care about their customers and follow with you all the way to the closing!
I love Quicken Loans! This company really deserves 0! They dragged out our loans with meaningless requests, even though they knew we had a deadline for purchase, remodeling, and cruise dates involved. They almost cost us our sale We had another buyer right behind us. If you want horrible foreign customer service that could care less then chose this. I would avoid them at ALL costs! They aren't good at purchase financing! They say one thing then tell you something different! And you never get the same people who you talked to, I'm not a.
They are not very Professional! I will look elsewhere! Fast talkers interested in making a buck. We told them our goal and by the end of the conversation Quicken tried to sell us something entirely different. At that point I said no thank you! I missed that requirement by probably not paying attention, and have never dealt with them since. When I call them just to inquire, and I told them that I did not wanted my credit pull that it is only to inquire.
I found out a few days later that they did the very thing that I ask them not to do. They pull my credit. I was so done with them.